Support Incentives
With your role considered Freelance, your incentives are as follows:
Support Representative
- $4.45 Shift Rate
- $45 WHMCS Credit
- $0.26 offshift WHMCS Ticket Reply
- $0.33 Live Chat Engagement
- $0.66 30 Minute+ Live Chat Engagement
- $1.00 1 Hour+ Live Chat Engagement
Senior Support Representative
- $4.95 Shift Rate
- $55 WHMCS Credit*
- $0.28 Offshift WHMCS Ticket Reply
- $0.33 Live Chat Engagement
- $0.66 30 Minute+ Live Chat Engagement
- $1.00 1 Hour+ Live Chat Engagement
Support Supervisor
- $5.50 Shift Rate
- $70 WHMCS Credit
- $0.30 Offshift WHMCS Ticket Reply
- $0.33 Live Chat Engagement
- $0.66 30 Minute+ Live Chat Engagement
- $1.00 1 Hour+ Live Chat Engagement
- $1.74 per hour shift rate
BizOps
- $55 WHMCS Credit
- $60 PayPal
- $0.33 WHMCS BizOps Ticket Reply
Additional Information
- WHMCS credit will be applied to your client billing account.
- Those marked PayPal is considered your fixed rate, this will automatically be added onto the payment sheet at the end of 2/2. This may differ between departments, confirm with your direct supervisor.
- Paying customers are always the priority, if you own a service funded by credit in a low stock situation, you may be asked to transfer your service.
- As of current, due to it's limited availability, Extreme Plus services cannot be purchased with credit or any staff discounts be used.
- All services accessible to you must be logged on WHMCS, unless they are temporarily used for testing purposes or have been approved by a supervisor. Failure to adhere to this policy will result in disciplinary action and the termination of services without prior notice.
Staff Discount Code - 25% Recurring Monthly
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Can be used on any service unless otherwise explicitly stated