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Support Roles

Trial Support Representative​

  • Duties: Provide support in both Live Chat and WHMCS tickets.
  • Departments: Pre-Sales/Sales & Technical

Support Representative​

  • Duties: Provide support in both Live Chat and WHMCS tickets.
  • Departments: Pre-Sales/Sales & Technical
  • Pterodactyl Admin Access

Senior Support Representative​

  • Duties: Provide support in both Live Chats and WHMCS tickets.
  • Departments: Pre-Sales/Sales, Technical, Billing, and Transfer/Backups
  • Pterodactyl Admin Access

Support Supervisor​

  • Duties: Provide support and assist other Support Representatives.
  • Departments: Pre-Sales/Sales, Technical, Billing, Transfer/Backups, DevOps, and SLA
  • Pterodactyl Admin Access
  • Additional WHMCS Permissions